Terms & Conditons

Terms and Conditions 

By using the website, you are agreeing to all of the Terms and Conditions, which is subject to change without notice. If you do not agree with the Terms and Conditions you should not purchase products from the website. If you have any queries regarding these Terms, please contact us on info@erray.com.au.

All descriptions, illustrations and indications on prices of Products provided on this website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the product.


Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by ERRAY. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by https://www.erray.com.au. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of ERRAY is strictly prohibited.


You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you as is, the website may contain errors, faults and inaccuracies and may not be complete and current. In the instance of any inaccuracy on the website, ERRAY does no remain liable.

ERRAY reserves the right to amend and update promotional activity on the website without notice. Please note, no changes or amendments can be made to an order once it has been submitted. This includes any request to cancel the order.

ERRAY makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.

Neither ERRAY nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


This website may contain links to other websites. ERRAY is not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by ERRAY. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.


The price you see on www.erray.com.au is the price you will pay at checkout. ERRAY is not responsible for incorrect pricing on external websites. You concede the final purchase price allocated by You is the amount indicated at the end of the Order process.

All prices on the website are inclusive of GST.

International orders are exempt from Australian GST, however, they may incur taxes and duties applied by customs in the country where the order is delivered.

Any duties and taxes incurred in the country of destination are the responsibility of the customer.

If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited by law from marking the order as a gift, even if order is placed with the intention of sending to a gift recipient.


If a pre-order is available for purchase, this means there is a wait time till the goods are available for shipment. This wait time is given to the customer through the purchasing process. Pre-order is a way for ERRAY customers to secure their products without the disappointment of it being sold out prior. Once goods are available for shipment, your order will be packed and shipped. Upon this service the customer will receive an email with a change in status to their order being from ‘processing’ to ‘completed’ with a tracking number.

Discount Usage

ERRAY offers 10% off for first time users who subscribe to our newsletter.

Our Warehouse/Clearance sale are to not be used in conjunction with any other promotions.

Influencer Code

Influencers are to provide their social media handle to ensure they have a social media presence. In usage of this code influencer is to provide content for ERRAY on social media platforms and tag @erraycollection. This code must ONLY be used for influencer purpose only- must not be overused by purchasing for other individuals.


With all sales advertised as Warehouse or Outlet Sale purchases there is a strict no returns, exchanges or refunds policy and therefore will not be accepted online. This includes change of mind or for reasonable flaws in the items. Prices reflect the Warehouse/Outlet Sale items.


Credit Note

Credit Notes are emailed to the customer after assessment has been made of returned items. Customers have six months from return date to use their credit note. When one is ready to use your credit note on our website, simply navigate to the cart where you have Erray items inside. Scroll down to ‘coupon code’ and add your customised code. Click ‘apply code’ and the credit amount will be deducted from your order. Please note credit notes can be used on any item available on our website. Credit note sales are final, thus choose wisely when using this code. Please note credit notes are not to be used in conjunction with any other offer. 

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